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RDP Failure: Trouble Connecting to Remote Desktop

This article provides troubleshooting for failed RDP (Remote Desktop Protocol) connections to FlexiBake Cloud, based on common issues. Steps include Multi-Factor Authentication (MFA), maintenance windows, and local device checks.

Step 1: Local Network, Windows Updates, and Device Health
  1. Ensure your device is connected to the internet: open a browser (e.g., www.google.com).
  2. Check the network icon on your Windows taskbar for disconnects.
  3. Restart your router or try another network if issues continue.
  4. Run any pending Windows Updates:
    • Click the notification (Activity Centre) icon by the clock on your taskbar.
    • If updates are available, install all and restart your computer.
  5. After updating, restart your PC and attempt to connect again.
  6. If your device is unusually slow or nonresponsive, a restart typically resolves temporary “Server Disconnected” errors.
     

Note: Many support tickets confirm that completing Windows updates or simple device restarts resolve connection issues that appear to be FlexiBake related.

Picture of a required windows update
Step 2: Multi-Factor Authentication (MFA)
  1. FlexiBake Cloud accounts require a Monthly MFA process to authenticate login at https://cloud.flexibake.com. 
  2. After you enter your username and password, approve the MFA request via your MFA Email Inbox.
  3. If you do not complete MFA, the RDP connection will fail with a generic error—sometimes without mentioning MFA.
    • Reprocess the MFA authentication and watch your Email inbox.
    • Ensure you have access to the Email Address when starting this process.
  4. Only open the RDP shortcut after completing MFA.

Tip: Support finds many unresolved “connection failed” complaints are caused by missing the MFA step—be sure to finish the prompt before using RDP.

FlexiBake login showing MFA approval prompt
Step 3: Check for Expired or Incorrect Password
  1. Go to https://cloud.flexibake.com and log in.
  2. If prompted, update your password using the required format:
    • 10+ characters
    • 1 capital letter, 1 number, 1 special character
    • Does not contain your name or company name

Tip: Expired passwords are a recurring source of locked sessions in support tickets—always test and update at the portal if unsure

cloud.flexibake.com expired password

Step 4: Replace the RDP Shortcut File
  1. Delete the “FlexiBake” RDP icon from your desktop.
  2. Log in to https://cloud.flexibake.com and download a new RDP file.
  3. Move the new RDP file to your desktop and double-click to launch.

Note: Many lingering errors after password/MFA changes are resolved by downloading a fresh RDP file

Downloading and saving updated remote desktop file

Step 5: Watch for Scheduled Maintenance (Fridays, 9–11pm PST)
  1. FlexiBake Cloud undergoes regular system maintenance every Friday night between 9:00 PM and 11:00 PM Pacific Time.
  2. During this window, RDP logins may fail or disconnect unexpectedly.
  3. If you experience unusual connection problems during this timeframe, wait until after the maintenance window to try again.

Warning: Attempting to log in during scheduled maintenance can result in failed sessions, even if everything else is working.


Step 6: Contact FlexiBake Support
  1. If you have completed each step and still cannot connect, contact FlexiBake Support.
  2. Provide a list of the steps you have attempted to help Support resolve your case faster.

Note: Recurring connection failures outside maintenance hours may indicate a security policy or account-specific issue.