Troubleshooting Remote Desktop Connection Issues
Use this guide when you are unable to connect to FlexiBake Cloud using your Remote Desktop shortcut. You’ll cover the essential troubleshooting workflow, from device health checks to account security, and ensure the fastest recovery without IT escalation.
Warning:
Attempting to log in during scheduled FlexiBake Cloud maintenance (Fridays, 9–11pm PST) can cause connection failures, even if your system is healthy. Always check maintenance timings before further troubleshooting
Checking Local Device and Network
• Ensure your device is connected to the internet: open a web browser and visit any website (e.g., www.google.com).
• Verify your network connection icon in the Windows taskbar.
• If disconnected, restart your router, or try joining another network.
• Install all available Windows Updates via the notification icon by your system clock.
• Reboot your computer after installing updates, then retry the RDP connection.
Note: Many support issues are resolved with a simple Windows restart or pending updates. If your device seems unusually slow or unresponsive, always restart before further troubleshooting
Completing Multi-Factor Authentication (MFA)
• Log in to https://cloud.flexibake.com using your username and password.
• Follow the on-screen instructions to be re-directed to MyCloudMFA.
• Log in to https://mycloudmfa.com using your username and password .
• Approve the MFA request in your email inbox before attempting to use the RDP shortcut.
• Only open the RDP shortcut after successfully completing MFA.
Tip: Most unresolved connection errors happen when users skip or miss the MFA step. Ensure you see the MFA success confirmation before launching RDP
Checking for Expired or Incorrect Passwords
• On https://cloud.flexibake.com, reset your password if prompted.
• Passwords must meet current security standards: 10+ characters, with at least one capital letter, one number, and one special character.
• Update and test your password directly within the portal.
Tip: Expired passwords frequently cause locked out sessions. Always update at the portal if unsure
Downloading and Replacing the RDP Shortcut File
• Delete the old FlexiBake RDP icon from your desktop.
• Log back in to https://cloud.flexibake.com and download a fresh RDP file.
• Move the new file to your desktop and double-click to connect.
Note: Downloading a fresh RDP file solves many issues after password or MFA updates
Watch for Scheduled Maintenance
• FlexiBake Cloud system maintenance occurs every Friday from 9:00 PM to 11:00 PM Pacific Time.
• RDP logins may fail unexpectedly during this window.
• Retry your login after the maintenance period if you experience problems at this time.
Final Steps and Escalation
• If all previous steps fail, contact FlexiBake Support.
• Provide a detailed list of troubleshooting actions already taken for faster diagnosis.