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Troubleshoot Zero Value Invoices in FlexiBake

Zero value invoices (sometimes called “blank invoices”) are invoices with a total amount of $0.00. They can happen for operational reasons or by design, such as for sample orders and non-billable accounts.

Zero Value Invoices in FlexiBake

Note: Zero value invoices may appear during standard operations or intentional activities like sample order generation through RDS.

Why Do Zero Value Invoices Occur?

Most commonly, zero value invoices appear due to:

  • Orders containing only items with zero price (Sample Orders).
  • Manual creation with no lines or assigned to a non-billable customer.
  • Data entry errors (example: missing prices, incorrect customer type).

Special Scenarios Through RDS

There are two main reasons to expect zero value invoices via RDS:

  • Sample Orders: If a customer is set up to receive samples, these may be billed with a $0.00 amount intentionally.
  • Non-billable Customers: If a customer profile is marked non-billable in the system, invoices generated for them will also show zero value.

These scenarios are common in businesses handing out promotional product or fulfilling internal or complimentary orders.

Tip: Review customer account settings when troubleshooting recurring zero value invoices. Sample or non-billable status is most likely managed at the customer record level or during order entry.

Troubleshooting Steps

To resolve unexpected zero value invoices:

  • Open the sales order and review all product prices for $0.00 pricing. 
  • Confirm the customer’s billing type (standard or non-billable).
  • Check if the order was intended as a sample or complimentary invoice.
  • Ensure product pricing is populated in the customers price tier.
  • Recalculate and save the invoice. Regenerate if edits were made.

Prevention and Best Practices

  • Enforce price controls for standard customers and add reminders for “sample” or non-billable invoice creation.
  • Use a dedicated non-billable customer type and sample order workflow to prevent confusion in regular reporting and audits.
  • Regularly audit invoices for blank, sample, or non-billable status.
  • Confirm setting of "Supress zero value invoices when shipping an order" within FlexiBake Preferences as this could impact your capability to see any warning messages.

When to Contact Support

If zero value invoices are unexpected, persistent, or impact billing, contact FlexiBake Support. Provide sample invoice numbers, related order, and customer status to speed up troubleshooting.

Tip: Attach screenshots and mention if the order was created for a sample/non-billable customer through RDS.