Enabling Customer Returns (DSD)
- Navigate to the Shipping Centre and click the Manage Returns button.
- Click New in the bottom left corner of the screen.
- Select the Customer from the dropdown.
- Check the Enter Against Previous Order box.
- Click on the applicable Sales Order to populate the grid below.
- In the Qty Returned column enter in quantity of items being returned or credited.
- Click OK in the top right corner to save.
- Click Post to finalize the return.
- Click the Generate Credit Note button. Until you have posted the return, you will not be able to generate the credit note.
