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Why Won't a Product Appear in the Online Ordering Portal?

There are 3 potential reasons that a product might not appear in the Online Ordering Portal, so if you or customer find that a certain product isn't coming up in the portal, run through this list:

  1. The item is not marked as a Web Order Product. The Web Order Product box is what allows you to choose what products are available to be ordered online overall. For example, you may want a customer to go through a consultation before ordering a custom cake, but standard items like cupcakes are fine to be ordered online. Please see the tutorial Enable Products for Online Ordering Portal to learn more.

  2. The item is not included on the customer's Shadow Order. A customer's Shadow Order allows you to control what products are visible for that particular customer to order through the portal on any given day. If the product in question is not included on the shadow order, it may not be immediately visible when they go to place a new order. The guide Create a Shadow Order covers how to create a shadow order for a customer, and you can also use a report to view the current shadow order more easily (see Shadow Orders by Customer - Report)

  3. The item is not Available for the selected delivery day. If you have products that are only produced on certain days of the week, you can set their availability accordingly in FlexiBake. Products that are marked as "unavailable" will not be visible when a customer goes to place a new order, and that day will be locked if they attempt to edit their Standing Order. Please see Manage Product Availability.